We do understand that sometimes the TV cover may need to be returned or exchanged for one reason or another. We are happy to work out a solution, but please email us first before sending back.
Refunds or exchanges will be offered on the following terms:
- If the item/s provided are incorrect or faulty, please contact us to discuss the problem.
- Refund or exchange will be at the discretion of tvcovers.com.au
- You must advise of faulty or incorrect items within 7 days of receiving your goods.
- Change of mind on purchases will be at the discretion of tvcovers.com.au. Contact must be made direct to us by the customer in regards to change of mind purchase within 7 days of receiving your item. Goods must not be returned without prior approval.
- The customer is responsible for all postage charges if you wish to return the item/s. If a refund is issued, tvcovers.com.au will refund the purchase price only.
Please use the contact page to discuss a refund or exchange.
Of course we will treat every request on its merits and we are more than understanding that sometimes goods are unsuitable.