Refunds and Exchanges
We understand that sometimes a TV cover may need to be returned or exchanged. We’re happy to help find a solution.
You can start a return easily through our Returns Portal.
Returns
To help us process your return, please make sure your order ID is visible in the return address, and attach a copy of your invoice or confirmation email, including your order number and contact information.
We can provide a shipping label, and a shipping fee of A$15 will be deducted from your refund.
Refunds
Refunds are processed to the original payment method within 5 business days of us receiving your returned item. Once processed, you’ll receive a refund confirmation email.
Please note:
- Your bank or payment provider may take additional time to apply the refund to your account
- Original shipping fees are non-refundable
Refund Eligibility
Refunds may be offered under the following conditions:
- If an item is faulty or incorrect, please contact us within 7 days of receiving your order so we can discuss the issue
- Change-of-mind returns are considered at the discretion of TVCovers.com.au and must be requested within 7 days of delivery
- Items must not be returned without prior approval
Exchanges
If you want to exchange an item for another, please return the original one and place a new order instead.
Warranty Exceptions - Disclaimer
Warranty will not apply to products that have been damaged due to:
- Neglect
- Misuse
- Disassembly
- Accident
Of course we will treat every request on its merits and we are more than understanding that sometimes goods are unsuitable.
Need to start a return?
Head to our Returns Portal to get started, and we’ll guide you through the process.