FAQ's
General
What are TV Covers?
TV Covers are protective covers designed to keep your television safe from dust, dirt, spills, and outdoor elements.
We offer covers for indoor and outdoor TVs of various sizes
What are the covers made of?
Our TV Covers are designed in Australia with care and attention to detail. They are made from a durable, three-layer waterproof polyester Oxford fabric that not only protects your TV from the elements but also looks great.
Read more here
Are the TV Covers waterproof?
Whilst we do use high quality material that is water resistant, the covers are not 100% waterproof.
For example, if you were to aim a hose and spray it with water, then
yes, water will get inside. The TV Covers are designed to be weather and
UV resistant which means that it will provide protection from moisture,
dust, wind, bugs and extreme cold or hot temperatures.
The covers are breathable which helps in preventing mould or mildew
developing. Your TV should not be placed in an area where it is exposed
directly to the elements
How do I know the cover will fit my television?
The covers are a little bigger than advertised, so if the cover is 100cm wide and your TV is also 100cm wide then you'll be fine.
Check out our Sizes page and also our Purchasing Guide for more information.
Shipping
Do you have a shop?
We are an online-only store based in Point Cook, Melbourne, Victoria, Australia.
If you would like to collect your order in person, please contact us and we’ll do our best to accommodate your request.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
For more information, check out our Shipping Information page.
How long will it take to get my order?
All purchases are sent out within 2 business days of the purchase, but often will be sent on the same day!
Sometimes delays are unavoidable. An email will be sent to once your order is posted.
If you have any concerns in regards to your order, please contact us so we can advise your order status. All care is taken when packing your order to ensure you receive your order in good condition.
Delivery details (with tracking) will be provided in your confirmation email.
For more information, check out our Shipping Information page.
What shipping carriers do you use?
For Australian domestic deliveries we use Australia Post and Fastway Couriers.
For International destinations we partner with DHL Express.
It is important to note, depending on your location you may not see all available options.
For more information, check out our Shipping Information page.
You’ll be asked to select a delivery method during checkout and you can also estimate the shipping costs before purchasing
Orders and Payments
What payment methods are accepted?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Afterpay.
Can I change or cancel my order after its placed?
Yes, you can change or cancel your order — as long as it hasn’t been shipped yet. Once your order is on its way, we’re unable to make any changes.
Use our Contact Page to send us a message
I made a mistake in my shipping address - can I fix it?
If your order hasn’t been sent, we can update your shipping details for you.
Please contact us as soon as possible so we can fix it before your order leaves our warehouse.
What if I didn't receive a confirmation email?
If you haven’t received a confirmation email within a few minutes of placing your order, please check your spam or junk folder — sometimes it sneaks in there.
If it’s not there, head to our Contact Page and let us know. We’ll confirm your order details for you.
Returns and Exchanges
What is your return policy?
We want you to be happy with your purchase. If you need to return or exchange a cover, you can start the process via our Returns Portal.
Read more information at our Returns and Exchanges page.
How long does a return take?
Once we receive your item, we usually process refunds or exchanges within 2 business days.
Need to start a return?
Head to our Returns Portal to get started, and we’ll guide you through the process.